Enterprise Mobility Challenges - How to Win the Game?

Business Enterprise Mobility Digital transformation November 17, 2023

Enterprise Mobility Challenges How to Win the Game

The size of the global enterprise mobility market was projected to be USD 24.89 billion in 2022 and is expected to increase at a compound annual growth rate (CAGR) of 22.9% from 2023 to 2032, reaching approximately USD 194.88 billion.

In order for an organization to succeed, enterprise mobility has become essential. Employers can work from anywhere at any time and retrieve company data by using mobile devices and technologies, which is known as "enterprise mobility." The growing necessity for companies to stay competitive and adaptable in the digital environment has sparked this paradigm shift.

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Challenges and Barriers to Enterprise Mobility

For creating a robust enterprise mobility strategy, business leaders know the unique difficulties and obstacles in establishing and overseeing a workforce that is mobile-centric. Among these difficulties, data management and security threats are the most important, necessitating thoughtful analysis and reliable solutions to guarantee the security of confidential company data.

1. Security Risks & Data Management

Enterprise mobility paves way for a hyper-connected workforce, but it also calls for strict and proactive data management and security protocols. The risks of having highly sensitive company data on mobile devices are substantial, and the best ways to reduce them are through employee training, encryption, secure device management, and a strong commitment to adhering to data protection laws.

  • Data Vulnerability: Mobile devices pose a higher risk of loss, theft, and hacking compared to traditional office computers, particularly when employees access sensitive data.

  • Device Loss or Theft: Mobile device theft can result in data leaks, financial losses, and damage to a company's reputation if sensitive information is lost or stolen.

  • Security Compliance: Compliance with data security and privacy regulations, like GDPR and HIPAA, is complex, especially for mobile devices, and non-compliance can lead to legal and financial consequences.

  • Need for Encryption: Encryption is a crucial solution to prevent unauthorized access to data on mobile devices and during transmission, converting it into a code.

  • Mobile Device Management (MDM): Mobile Device Management (MDM) solutions are crucial for securing work-related mobile devices, enforcing security policies, and managing applications remotely, ensuring only authorized and secure usage.

  • Employee Education: Employees play a critical role in ensuring mobile device security, educating them on best practices like password management, avoiding unsecured networks, and promptly reporting lost or stolen devices.

  • Regular Security Audits: Regular security audits and vulnerability assessments are crucial to identify and address potential weaknesses in an organization's mobile security strategy.

2. Integration with other Processes and Applications

Modern business operations heavily rely on enterprise mobility apps. They make it possible for workers to complete tasks and obtain vital information while on the go, which can greatly improve output, judgment, and customer service. But in order for enterprise mobility to reach its full potential, these mobile apps must work with intricate business systems and procedures. Compatibility is important, and ensuring it can be difficult for the following reasons:

  • Streamlined Workflows: Enterprise mobility apps should integrate seamlessly with business processes to streamline workflows, allowing employees to complete tasks more efficiently, such as real-time customer information updates and invoice generation.

  • Data Accuracy: Integrating mobile apps with core business systems ensures data accuracy by automatically updating information across the organization, eliminating the risk of inconsistencies caused by separate data entry.

  • Real-Time Decision-Making: Enterprise mobility apps enable timely decision-making in business by providing real-time data and analytics, enabling informed choices regarding inventory levels, sales trends, and customer feedback.

  • Enhanced Customer Service: Enterprise mobility apps, integrated with CRM systems, enable employees to access customer data, enhancing personalized service, prompt issue resolution, and customer satisfaction.

Why Ensuring Compatibility Can Be Complex

While compatibility is essential, achieving it can be complex for several reasons:

  • Legacy Systems: Many businesses rely on legacy systems not designed for mobile compatibility, necessitating significant modifications or middleware development to ensure compatibility with modern mobile apps.

  • Diverse Platforms: The integration of enterprise mobility apps across different mobile platforms like iOS, Android, and Windows can be challenging due to technological differences and user interface guidelines.

  • Security Concerns: Integrating mobile apps with complex systems requires preserving data security and privacy through encryption, multi-factor authentication, and other security measures, adding complexity to the integration process.

  • Data Formats and Standards: Different systems' diverse data formats and standards can complicate data exchange and integration, making it labor-intensive to convert and map data between them.

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3. Change Management and User Adoption

    Despite the numerous benefits that an organization can reap from their integration, the successful adoption of new enterprise mobility apps, devices, wearables, and technologies by employees can pose a significant challeng.

    Ensuring that employees accept and utilize these tools efficiently depends critically on change management and user adoption. Here are some of the difficulties employees face while adjusting to new corporate mobility solutions:

    • Resistance to Change: Resistance to change is a common challenge in introducing new enterprise mobility technologies, as employees may be hesitant due to their familiarity with traditional processes and tools, resulting in skepticism, reluctance, or even opposition.

    • Lack of Familiarity: New technology, particularly complex apps or advanced features, can cause frustration and reduced productivity among employees who may struggle to adapt.

    • Fear of Job Displacement: Employees may resist the introduction of enterprise mobility solutions due to concerns about job displacement and job security, as they may perceive the automation of previously manual tasks as a threat.

    • Lack of Training and Support: Insufficient training and support can hinder user adoption of new tools, as employees who lack comprehensive training or ongoing support are less likely to adopt the technology.

    • Poor User Experience: Enterprise mobility solutions should be user-friendly and positive, as complex, unintuitive, or unreliable apps and devices may discourage employee adoption.

    A successful transition in enterprise mobility requires addressing the issues of change management and user adoption. For employees to accept and utilize new apps, devices, wearables, and technologies in an efficient manner, it calls for meticulous planning, clear communication, training, support, and an emphasis on the user experience.

    4. Infrastructure and Scaling

    Managing network capacity, data, security, device and application management, user support, cost, performance optimization, and legacy system compatibility are just a few of the many issues that come with scaling enterprise mobility software and technology across an organization. In order to effectively address these issues and reap the wider advantages of enterprise mobility, organizations need to carefully plan and allocate resources to infrastructure, security measures, and support services.

    • Network Capacity: The increasing use of mobile devices and apps in the workplace can significantly impact an organization's network infrastructure, necessitating upgrades such as increased bandwidth, load balancing, and enhanced security measures to ensure data integrity and security.

    • Data Storage and Management: Enterprise mobility software scaling often leads to a surge in data volume, necessitating efficient and secure data management. Organizations must consider data storage solutions, retention policies, and backup and recovery strategies to accommodate this growth.

    • Security and Compliance: As enterprise mobility expands, potential security threats increase, making data and device security more challenging. Companies must maintain robust security measures like encryption, access controls, and security patches to protect sensitive information and comply with industry-specific regulations and data protection laws, which can be more complex at scale.

    • Device Management: The increasing use of diverse devices and operating systems necessitates the implementation of Mobile Device Management (MDM) solutions to centralize device management, enforce security policies, and remotely monitor devices.

    • Application Management: Efficient application management systems are crucial for managing and updating enterprise mobile applications at scale, ensuring compatibility with different devices and OS versions.

    • User Support: Organizations must scale their support services to meet growing user demands, including expanding IT helpdesks, providing user documentation, and setting up self-service support portals.

    • Cost Management: Enterprise mobility expansion can increase costs like infrastructure, licensing, and maintenance, necessitating effective cost management and optimization to maintain cost-effectiveness.

    • Performance Optimization: Organizations must continuously optimize enterprise mobility solutions' performance due to a larger user base and increased data processing, involving load balancing, performance monitoring, and regular testing.

    • Compatibility with Legacy Systems: Scaling up enterprise mobility often involves integrating with legacy systems, which may have limitations in technology or APIs, making compatibility a significant challenge.

    • User Training and Onboarding: As the user base grows, it's crucial to provide new employees with comprehensive training and onboarding on enterprise mobility solutions, including technical and best practices.

    How to Overcome These Challenges

    Finding the ideal solution for their particular requirements is a common challenge that businesses encounter when it comes to enterprise mobility. It's possible that off-the-shelf solutions don't always match the objectives, workflows, and special procedures of an organization. Because of this, trying to figure out the best answer sometimes feels like looking for a needle in a haystack. For this reason, a lot of companies ultimately resort to specially designed solutions that meet their needs.

    Uniqueness of Business Processes: Organizations have unique business processes, including supply chain and customer relationship management, which generic enterprise mobility solutions may not fully integrate with, leading to inefficiencies and additional workarounds.

    Industry-Specific Requirements: Certain industries have highly specialized compliance and regulatory requirements. Businesses operating in these sectors, such as healthcare or finance, often need custom mobility solutions to ensure they meet industry-specific standards.

    Legacy System Integration: A lot of companies use outdated systems, which necessitate special mobile application integration. It might be difficult to integrate off-the-shelf solutions with these outdated technologies.

    Custom Solutions: Custom enterprise mobility solutions offer scalability, competitive advantage, unique features, data security, and user experience. However, they require substantial investment in development, testing, and support. Businesses must weigh the benefits against costs and time.


    Organizations can benefit from enterprise mobility in ways never before possible, including higher customer satisfaction, better decision-making, and increased productivity. It does, however, also bring with it a number of formidable obstacles that need to be overcome. Enterprise mobility requires careful planning and strategic solutions from businesses, ranging from security risks and compatibility issues to change management and scaling complexities.

    The ability to take on challenges head-on, embrace innovation, and create strategies that enable organizations to prosper in the digital age are critical success factors in the evolving field of enterprise mobility. Businesses may fully utilize enterprise mobility, promote competitiveness and sustainable growth, and achieve growth by implementing these solutions.

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    Written By

    A technology veteran, investor and serial entrepreneur, Mohan has developed services for clients including Singapore’s leading advertising companies, fans of Bollywood movies and companies that need mobile apps.

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